Returns & Refunds
30-Day Return Policy
You have 30 days from the delivery date to return any item for a full refund. Items must be in original condition with all tags and packaging.
Eligible for Return
- Unused items in original packaging
- Items with all original tags attached
- Defective or damaged items
- Wrong items received
Not Eligible for Return
- Used or worn items
- Items without original packaging
- Personalized or custom items
- Items returned after 30 days
Request Return
Contact customer service or use our online form
Get Approval
We'll review your request within 24 hours
Package Item
Use original packaging and include return label
Ship Back
Drop off at designated location or schedule pickup
Refund Timeline
Processing Time:
3-5 business days after we receive your return
Refund Method:
Refunded to your original payment method
Processing
3-5 days
Refund Issued
To your account
Money Back
5-7 days
Free Return Shipping
- Defective or damaged items
- Wrong items received
- Our error
Customer Pays Return Shipping
- Change of mind returns
- Size exchanges
- Color/style changes
This Returns & Refunds Policy and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.
ICEBOX NETWORK SL
Getafe, Resurrección street, number 3, Spain
Email: support@codpal.com
If you need assistance with your return or have questions about our refund policy, our customer service team is here to help.